abc55 Privacy Policy — Your Data, Your Rights

1. Who We Are and How to Contact Us

abc55 operates the online casino and sports betting platform accessible at abc55.bet. For the purposes of this Privacy Policy, abc55 is the data controller — meaning we determine how and why personal data collected from you is processed. Our platform is designed for players based in Bangladesh and all data handling practices described in this document apply to accounts registered by Bangladesh-based users.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to make a data-related complaint, you can contact our support team via live chat on the abc55 website or by emailing [email protected]. We treat all data enquiries with priority and aim to respond within 5 business days.

2. Personal Data We Collect

abc55 collects personal data from you in different ways depending on how you interact with the platform. The table below summarises the categories of data we collect, the source of that data, and the primary purpose for which it is used.

3. How We Use Your Personal Data

abc55 processes your personal data only where we have a lawful basis to do so. The primary bases on which we rely are: the performance of our contract with you (operating your account), our legal obligations (KYC, anti-money-laundering), our legitimate interests (fraud prevention, platform security), and your consent (where you have opted in to receive marketing communications).

Account Operation and Service Delivery

• Creating and maintaining your abc55 account, verifying your identity and age, processing deposits and withdrawals via bKash, Nagad, Rocket, and other Bangladesh payment channels.
• Providing customer support, responding to account queries, and resolving complaints submitted via live chat or email.
• Sending transactional notifications (deposit confirmations, withdrawal status updates, security alerts) to your registered mobile number or email address.

Legal Compliance and Fraud Prevention

• Conducting identity verification (KYC) and ongoing transaction monitoring to meet anti-money-laundering obligations and prevent the use of the platform for financial crime.
• Detecting and investigating suspected fraud, multi-accounting, bonus abuse, or the use of automated tools to manipulate game outcomes.
• Retaining records as required by applicable law, including transaction records and account history, for the periods specified by relevant regulatory requirements.

Marketing Communications (Consent-Based Only)

• Where you have opted in, abc55 may send you promotional communications about bonuses, new games, cricket betting markets, or seasonal offers relevant to Bangladesh players (such as Eid promotions or BPL season offers). You can withdraw your consent at any time by contacting support via live chat.
• abc55 does not send unsolicited marketing SMS or email to players who have not opted in. We do not sell your contact details to third-party marketing companies.

4. Sharing Your Personal Data

abc55 does not sell your personal data to third parties. We share personal data only where it is necessary to operate the platform, comply with legal obligations, or protect the security of the platform and its users.

The categories of recipients with whom abc55 shares personal data include the following:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — strictly for the purpose of processing your deposits and withdrawals. These providers process your data under their own privacy policies and we recommend you review them.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) — limited technical identifiers may be shared to enable game session initialisation and RNG certification. Game providers do not receive your financial data or full identity details.
• Fraud prevention and identity verification services — third-party KYC and anti-fraud technology providers who assist in verifying player identities and flagging suspicious activity. These providers are contractually bound to process data only for the purposes described.
• Law enforcement and regulatory authorities — where abc55 is legally required to disclose personal data in response to a lawful request, court order, or regulatory directive. abc55 will notify affected players of such disclosures where permitted to do so by law.

5. Cookies and Tracking Technologies

abc55 uses cookies and similar tracking technologies on the platform. These are small data files stored on your device that help the platform function correctly and allow us to improve the player experience for users across Bangladesh, including those on low-bandwidth mobile connections.

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Performance cookies — collect anonymised data about how players navigate the platform, which pages they visit, and how long they spend on each section. This data is used to identify loading issues on Bangladesh mobile networks and improve page responsiveness.
• Functional cookies — remember your account preferences such as language settings and last- visited game category, so you do not need to re-enter these each time you log in to abc55.
• You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of your abc55 account, including the ability to maintain a login session.

6. Data Security and Storage

abc55 takes the security of your personal data seriously. We implement SSL (TLS 1.2 or higher) encryption for all data transmitted between your device and the abc55 platform. Account passwords are stored using one-way cryptographic hashing and are never held in plain text. Access to personal data is restricted on a need-to-know basis to authorised abc55 staff only.

Personal data is retained for as long as your account is active and for such further periods as required by applicable law or legitimate business purposes such as dispute resolution and audit. When data is no longer needed, it is securely deleted or anonymised. Transaction records related to bKash, Nagad, and card payments are retained for a minimum period consistent with financial record-keeping obligations.

• All abc55 staff with access to player personal data are subject to contractual confidentiality obligations and receive regular data protection training.
• In the event of a data security breach that is likely to result in risk to your rights, abc55 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
• abc55 servers that store personal data are protected by firewalls, intrusion detection systems, and access control policies. Physical access to server infrastructure is restricted to authorised personnel only.
• Players are responsible for keeping their own abc55 account credentials secure. Do not share your login details, password, or OTP codes with anyone, including persons claiming to be abc55 support staff. abc55 staff will never ask for your password.

7. International Data Transfers

abc55 primarily stores and processes player data within secure data centre facilities. Some data may be transferred to or processed by service providers located outside Bangladesh, including game content providers and technical infrastructure partners. Where such transfers occur, abc55 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Bangladesh.

If you have questions about the specific safeguards applied to international data transfers affecting your account, please contact abc55 support via live chat.

8. Your Rights Over Your Personal Data

As an abc55 player, you have the following rights regarding your personal data. To exercise any of these rights, contact abc55 support via live chat or email at [email protected]. We will respond within 5 business days and may ask you to verify your identity before processing the request.

• Right of access — you can request a copy of the personal data abc55 holds about you, including your account registration data, KYC records, and transaction history.
• Right to rectification — if you believe that any personal data abc55 holds about you is inaccurate or incomplete, you can request that it be corrected. Identity corrections may require submission of updated KYC documentation.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that transaction records and KYC documents may need to be retained for the legally required minimum period even after account closure.
• Right to restrict processing — in certain circumstances, for example while a data accuracy dispute is being resolved, you may request that abc55 restricts processing of your data rather than deleting it.
• Right to withdraw consent — where abc55 processes your data on the basis of your consent (e.g. marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

abc55 will not charge a fee for handling data rights requests unless requests are manifestly unfounded or excessive. In those limited cases we may charge a reasonable fee or decline to act on the request, and we will explain our reasons in writing.

9. Changes to This Privacy Policy

abc55 may update this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or the features of the platform. When material changes are made, we will notify registered players via email or the mobile number on file at least 7 days before the change takes effect.

The most current version of this Privacy Policy is always available on this page at abc55.bet/privacy-policy. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the abc55 platform after the effective date of any update constitutes your acceptance of the revised policy.

Your Privacy Commitments at a Glance

Here is a summary of the six core data protection commitments abc55 makes to every player on the platform.

10. Contact Us About This Privacy Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abc55 handles your personal data, please contact our support team. We are available 24/7 via live chat on the abc55 platform.

You may also email us directly at [email protected]. Please include "Privacy Policy Enquiry" in your subject line so we can route your message to the correct team promptly. We aim to acknowledge all privacy-related communications within 24 hours and resolve them within 5 business days.

21+ Responsible Gaming Reminder

abc55 is strictly for adults aged 21 and above. If you are under 21, you must not use this platform. The collection and processing of personal data described in this Privacy Policy applies exclusively to adult players who have registered valid accounts on abc55.

If you believe a person under 21 may have accessed the abc55 platform using another person's credentials, please contact our support team immediately via live chat so we can investigate and take appropriate action to protect the minor.